GENERAL TERMS AND CONDITIONS

 

1. GENERAL CONDITIONS
1.1 The seller is the company

Tarots Cards
Nanterska 1680/19
010 08 Zilina
Slovakia

web: www.tarots-cards.com
e-mail: info@tarots-cards.com

VAT NUMBER: SK1084288315

(hereinafter referred to as the seller).
1.2 The buyer is any natural or legal person who contacts the seller in any manner with the intention of purchasing goods offered by the seller.
1.3 The buyer is also any natural or legal person who contacts the seller in any way with a request for the seller to procure goods not listed in the offer, intending to purchase such goods.
1.4 By using the seller's online store website and confirming the order, the buyer agrees to these Terms and Conditions.
1.5 These Terms and Conditions are valid until new Terms and Conditions are issued.

2. ORDERING
2.1 The buyer may order goods in the following ways:
a) through the shopping cart on the seller's website.
2.2 By submitting an order, the buyer agrees to accept the ordered goods and to pay the agreed price for the goods.
2.3 The seller will confirm the order within 24 hours by email and will also notify the buyer of the availability and delivery date of the goods. All confirmed orders are binding!
2.4 The seller undertakes to deliver the correct type and quantity of goods at the agreed price as per the order.
2.5 Cancellation of the order by the buyer is possible within 24 hours of placing the order without giving any reason. The buyer may cancel the order in the Customer section of the seller's website, by telephone, or by email. Upon verifying that the cancellation conditions have been met, the seller shall confirm the cancellation to the buyer by email or telephone. If the payment for the ordered goods has already been made, the seller shall return the money to the buyer's bank account or deliver it in another mutually agreed manner.
2.6 The seller has the right to cancel the order if it is not possible to provide the ordered goods. In such a case, the seller will immediately refund the full amount paid by the buyer or offer the buyer replacement goods or another solution if the buyer agrees. The seller also has the right to cancel the order if they are unable to contact the buyer (incorrect or missing contact details, unavailability, etc.).

 

3. PRICES
3.1 The seller is not subject to VAT.
3.2 The shipping cost is added to the base price of the order depending on the chosen delivery method. The price is derived from the country of delivery, and the current rate is visible directly in the order (for each shipping method). Packaging is included in the shipping price.

4. PAYMENT
4.1 Payment for the goods can be made by the buyer as follows:
a) by bank transfer
b) online payment card
4.2 Payment is only possible in EUR.
4.3 The seller sends the tax document (invoice) to the buyer along with the goods.

5. DELIVERY TERMS
5.1 The delivery time for the goods in the seller's offer is in most cases within 8 working days from the order confirmation, with a maximum delivery time of 14 days, or may be extended by agreement with the buyer. The seller will inform the buyer of the delivery period and delivery date when confirming the order by telephone. If the buyer is not satisfied with the notified extended delivery time, the buyer has the option to cancel the order in accordance with clause 2.5 of these Terms and Conditions.
5.2 The goods will be dispatched immediately upon confirmation of the order and once all conditions for removal have been met.

6. DELIVERY OF GOODS
6.1 The seller shall arrange delivery of the goods through the GLS courier company.
6.2 The place of collection is determined based on the buyer's order. Delivery of the goods to the designated place shall be deemed as fulfillment of the delivery.
6.3 The goods are adequately packed and secured. The buyer is obliged to check the integrity of the consignment upon receipt of the goods.
6.4 Together with the goods, the seller shall deliver an invoice (tax document) to the buyer.
6.5 The seller is responsible for the goods until they have been accepted by the buyer. The goods shall be deemed accepted by the buyer from the time when the buyer acknowledges receipt of the goods in writing.
6.6 The seller shall not be liable for late delivery of the ordered goods to the buyer caused by the carrier. Damage to the shipment caused by the carrier shall be the full responsibility of the carrier. Such cases shall be settled by the seller by delivering new goods to the buyer after the carrier has paid all damages.
6.7 In case of greater demand, it may happen that we have a shortage of goods and so we can deliver the goods ordered by you in several packages, with the postage and packing costs being paid as for one package.

7. CANCELLATION OF A COMPLETED ORDER
7.1 The buyer is entitled to withdraw from a completed order (under the law "from the contract of sale" if the buyer has already taken delivery of the goods) without giving any reason within 14 working days from the date of receipt of the goods.
7.2 The goods to be returned must be:
a) undamaged
b) complete (including accessories, documentation, etc.)
c) including the enclosed proof of purchase.
7.3 If the buyer chooses to return the goods pursuant to clause 7.1 of these Terms and Conditions, the buyer shall: a) contact the seller with a request to withdraw from the processed order, indicating the order number (variable symbol), the date of purchase, and the number of their account for the refund b) send the goods back to the seller's address - it is recommended to send the goods by registered post, insured, and use suitable packaging to prevent writing, sticking, or other deterioration of the original packaging and the goods themselves during transport (the seller is not liable for any loss or damage to the goods during transport) c) pay the expenses related to the return of the goods (postage, insurance, etc.).
7.4 Upon fulfilling the conditions under clauses 7.1 to 7.3 of these Terms and Conditions and upon receipt of the returned goods, the seller is obliged to:
a) take back the goods
b) refund to the buyer within a period of no later than 15 days from the date of withdrawal from the processed order the entire price paid for the goods excluding the shipping fee.
7.5 In the event of failure to comply with any of the conditions under clauses 7.1 to 7.3 of these Terms and Conditions, the seller shall not accept the withdrawal from the processed order and the goods shall be returned to the buyer at the buyer's expense.

8. WARRANTIES AND CLAIMS
8.1 The handling of claims shall be governed by the warranty conditions of the specific goods, the Commercial Code, and the relevant provisions of the Civil Code and special regulations.
8.2 The warranty period for all goods offered in the seller's online store is 24 months. The proof of purchase (enclosed invoice) is always sufficient for exercising rights from liability for defects (claims). Presentation of the proof of purchase for the purpose of a claim is also sufficient if a warranty certificate was issued but the customer has lost it.
8.3 The warranty does not cover normal wear and tear of the item (or its parts) caused by use.
8.4 The buyer is obliged to deliver the claimed goods for claim clean, mechanically undamaged, with a copy of the invoice and delivery note. The buyer is obliged to send a description of the defect together with the goods.
8.5 COMPLAINT PROCEDURE: a) Inform us by email as soon as possible of the defect in the product. b) Send the product back to the seller's company address.

9. PRIVACY POLICY
9.1 All personal data provided by the customer during the order of goods or customer registration through the online store are collected, processed, and stored in accordance with Act No. 122/2013 Coll. on the protection of personal data.
9.2 By submitting an order or concluding a purchase contract, the customer grants the seller the right to process, collect, and store their personal data for the purposes of concluding the purchase contract, processing orders, and related communication with the customer, as well as for fulfilling the contract and maintaining the relevant records (e.g., handling complaints, bookkeeping, etc.) until they express their disagreement with such processing in writing. Personal data is processed in the following scope: name, surname, address, telephone, email. The customer has the right to access their personal data and the right to have it corrected, including other legal rights to this data. The seller does not provide, disclose, or make available the personal data of customers to any other person, except for companies providing transport of goods, to which customer personal data are provided to the minimum extent necessary for the purpose of delivering the goods.
9.3 By registering a customer account through the online store, the customer agrees that in accordance with Act No. 122/2013 Coll. on the protection of personal data, the seller or a third party as a processor designated by this company, processes, collects, and stores the customer's personal data provided during registration. By registering as a customer and/or checking the consent to receive newsletters when placing an order, the customer gives the seller consent to process and use their personal data for promotional and marketing purposes and to pass on these data to the seller's business partners for promotional and marketing purposes. The customer also consents to receiving commercial communications in electronic form from the seller and third parties with whom the seller has concluded relevant contractual agreements, in accordance with Act No. 147/2001 Coll. on advertising and Act No. 610/2003 Coll. on electronic communications. Personal data are processed in the following scope: first name, surname, date of birth, address, telephone, email, gender. The customer has the right to access their personal data and the right to have it corrected, including other legal rights to this data.
9.4 The seller does not provide, disclose, or make available the personal data of customers to any other person, except for companies providing transport of goods, to which customer personal data are provided to the minimum extent necessary for the purpose of delivering the goods. Consent to the processing of personal data and the sending of commercial information is granted for an indefinite period and can be revoked at any time free of charge by an express and specific request in writing addressed to the seller by post, telephone, or electronically to the specified email info@tarots-cards.com

Revocation of consent to the processing of personal data will also result in the cancellation of the customer registration. In accordance with Act No. 122/2013 Coll., the customer has the right to request the seller to:
a) confirm whether or not personal data about them are processed
b) provide information on the processing of personal data in the information system in a generally understandable form within the scope of Section 15(1)(a) to (e), second to sixth points; when a decision is issued under paragraph 5, the data subject is entitled to get acquainted with the procedure of processing and evaluation of operations
c) provide exact information on the source from which they obtained their personal data for processing
d) provide a list of their personal data that are subject to processing
e) correct or delete their incorrect, incomplete, or outdated personal data that are subject to processing
f) destroy their personal data for which the purpose of the processing has ended; where official documents containing personal data are the subject of the processing, they may request their return
g) destroy their personal data which are subject to processing if there has been a breach of the law
h) block their personal data due to the withdrawal of consent before the expiry of the period of validity of the consent if the controller processes personal data based on the data subject's consent.
The customer has the right to object to the seller based on a written request:
a) the processing of their personal data which they believe are or will be processed for direct marketing purposes without their consent and request their destruction
b) the use of the personal data referred to in § 10 para. 3 letter d) for direct marketing purposes in postal communications
c) providing personal data specified in § 10 para. 3 letter d) for the purpose of direct marketing activities.

10. FINAL INFORMATION
10.1 These General Terms and Conditions and all purchase contracts concluded on their basis are governed by the laws valid in the Slovak Republic.